Terms & Conditions
Ellie Murphy trading as Elligance Hair & Makeup reserves the right to amend prices and these Terms & Conditions at any time without prior notice. Any changes will not affect bookings that have already been secured with a paid deposit.
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Skin Allergies & Medical Conditions
Clients must inform Ellie of any medical conditions, allergies, sensitivities, or skin/hair concerns that may affect the use of professional products or equipment. Ellie cannot be held liable for any reactions, losses, or issues that occur due to the client’s failure to disclose relevant information prior to services being carried out.
Ellie reserves the right to refuse makeup application or hair services if any contagious skin, hair, or eye conditions are present at the time of the appointment.
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Bookings & Payments
A non-refundable deposit is required to secure your wedding date. No date is secured without a paid deposit.
Once you confirm that you would like to proceed with a booking, the following will be required:
• Deposit
• Any applicable travel fees
Once confirmed, an invoice will be issued showing deposits paid and outlining all remaining balances and due dates. All payments must be made via bank transfer.
Important:
All deposits paid are strictly non-refundable and non-transferable under any circumstances.
If an additional artist is required to assist on the wedding morning, a fee of £150 will apply for the duration of the morning.
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Final Balance
The final balance is due no later than 4 weeks prior to the wedding date, unless otherwise stated on the invoice.
Failure to pay the final balance by this time may be treated as a cancellation by the client, and the cancellation terms outlined below will apply.
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Minimum Booking Requirement
A minimum of 3 clients per booking is required (for example, the bride plus two additional clients).
Each client may book hair, makeup, or both services. This minimum ensures that bookings remain efficient and consistent with Elligance Hair & Makeup’s premium service standards.
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Travel Fees
Travel is charged at 60p per mile, alongside an hourly fee of £15.
Travel fees will be applied:
• Once for the trial appointment
• Again for the wedding day
Any parking charges, congestion charges, tolls, or similar travel-related expenses incurred will be payable by the client.
Where travel distance or timings require overnight accommodation, the cost of suitable accommodation will be covered by the client.
For bookings that require travel or services to commence before 6:30am, an additional early start charge will apply. This will be clearly outlined on the invoice prior to confirmation.
If the getting-ready process requires moving between locations (for example, starting at one venue and continuing at another), additional travel time and fees will apply and will be charged accordingly.
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Amendments to Bookings
Once the Terms & Conditions have been accepted and the deposit paid, the number of services and/or people included in the booking may be increased, subject to availability.
The number of services and/or people cannot be decreased.
If the number of hair and/or makeup services required is reduced at any time, the originally agreed booking value will remain payable in full.
This is due to work already scheduled, staffing commitments, and the inability to replace secured time at short notice.
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Cancellations
Once a deposit has been paid and the date secured, Ellie commits to providing services on your wedding date.
In the unlikely event that Ellie is unable to attend, she reserves the right to appoint a fully qualified replacement artist. If no replacement can be provided, a 100% refund of wedding day services will be issued.
If the client cancels the booking for any reason:
• All deposits paid remain non-refundable and non-transferable
• No refunds will be issued for cancelled services
In addition, the following cancellation charges apply:
• Cancellations made within 6 months of the wedding date will require payment of 50% of the final balance
• Cancellations made within 3 months of the wedding date will require payment of the full balance
All cancellation charges are payable immediately upon cancellation.
Failure to make payment under these circumstances may result in further action being taken to recover the outstanding amount.
This policy is in place to protect against loss of business, as other enquiries will have been declined to secure your date.
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Refunds
Refunds are not offered for completed services.
If you are dissatisfied with any aspect of the service provided, you must notify Ellie on the day or as soon as reasonably possible. Ellie will always endeavour to resolve any concerns professionally and fairly.